[Hardware] 笔记本外接大屏显示器不能合盖 Resolved
Tofloor
poster avatar
bigben446
deepin
2022-11-06 08:21
Author

笔记本外接显示器时候,不能合上笔记本,一旦合上笔记本,直接休眠,其实已经在设置里面设好,合上笔记本盖,保持运行。但是接上外接显示器就是不行。这个使用起来很不方便,笔记本接一个外接大屏显示屏,需要把笔记本打开着,而不是很方便的合上。

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HualetWang
deepin
2022-11-06 16:20
#1

应该是个bug? @babyfengfjx

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云的眼泪
deepin
2022-11-06 18:39
#2

以前也有人提过这个问题,看来一直没有解决。

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bigben446
deepin
2022-11-06 20:12
#3
HualetWang

应该是个bug? @babyfengfjx

是个bug,非常影响使用。曾经反馈给uos技术,没有解决这个问题。

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bigben446
deepin
2022-11-06 20:13
#4
HualetWang

应该是个bug? @babyfengfjx

而且对方立刻就复现出来了,一个笔记本加外接一个显示器即可

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xuqi
deepin testing team
2022-11-07 16:59
#5
  • 是什么机器型号呢,麻烦上传一下设备信息,我们定位看看
  • 我们测试环境的机器试了一下这个问题,暂时没复现出来~
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babyfengfjx
Super Moderator
CQA
2022-11-07 17:16
#6
  • 这个问题在V20.5版本的时候我们已经提交过问题单(4月2号),在后面的20.6, 20.7版本中研发发现问题消失,问题也一直被挂起在;
  • 目前之前能复现的设备也无法复现该问题了;
  • 可以终端执行下这行命令,提供一下输出的系统信息截图:sudo apt install inxi -y && inxi -F && cat /etc/apt/sources.list /etc/apt/sources.list.d/*.list |grep -v ^#
  • 提供一下上面执行的截图信息,看我们是否能找到相关设备再尝试复现。
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bigben446
deepin
2022-11-07 17:22
#7
xuqi
  • 是什么机器型号呢,麻烦上传一下设备信息,我们定位看看
  • 我们测试环境的机器试了一下这个问题,暂时没复现出来~

啊,我当时两台笔记本都是这样,一个uos,一个deepin,都是最新版本,用的是小米redmi 27寸的显示屏,HDMI插口。OS: Deepin 20.7.1 x86_64,uos是21.3.1 x86_64版本。

关键是测试的时候,你把HDMI插口插上外接的显示屏幕以后,然后把笔记本盒盖,外接显示屏就黑屏了,哪怕设置笔记本盒盖,无任何操作。我联系过uos的技术,对方很快就复现出来了。我可以一会儿再去确认下。

OS: Deepin 20.7.1 x86_64
Host: X6S
Kernel: 5.15.45-amd64-desktop
Uptime: 19 hours, 58 mins
Packages: 1906 (dpkg)
Shell: zsh 5.7.1
Resolution: 1920x1080
DE: Deepin
o. WM: KWin
Icons: bloom [GTK2/3]
Terminal: deepin-terminal
CPU: Intel i7-4710MQ (8) @ 3.500GHz
GPU: Intel 4th Gen Core Processor
Memory: 2863MiB / 7843MiB

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bigben446
deepin
2022-11-07 17:23
#8
babyfengfjx
  • 这个问题在V20.5版本的时候我们已经提交过问题单(4月2号),在后面的20.6, 20.7版本中研发发现问题消失,问题也一直被挂起在;
  • 目前之前能复现的设备也无法复现该问题了;
  • 可以终端执行下这行命令,提供一下输出的系统信息截图:sudo apt install inxi -y && inxi -F && cat /etc/apt/sources.list /etc/apt/sources.list.d/*.list |grep -v ^#
  • 提供一下上面执行的截图信息,看我们是否能找到相关设备再尝试复现。

稍等,我一会儿再确认下

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xuqi
deepin testing team
2022-11-07 17:32
#9
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bigben446
deepin
2022-11-07 17:47
#10
babyfengfjx
  • 这个问题在V20.5版本的时候我们已经提交过问题单(4月2号),在后面的20.6, 20.7版本中研发发现问题消失,问题也一直被挂起在;
  • 目前之前能复现的设备也无法复现该问题了;
  • 可以终端执行下这行命令,提供一下输出的系统信息截图:sudo apt install inxi -y && inxi -F && cat /etc/apt/sources.list /etc/apt/sources.list.d/*.list |grep -v ^#
  • 提供一下上面执行的截图信息,看我们是否能找到相关设备再尝试复现。

uos的笔记本问题复现了,一盖上笔记本盖子,外接大屏幕显示屏就黑了

uos笔记本信息如下

System: Host: XXX Kernel: 5.10.0-amd64-desktop x86_64 bits: 64 Desktop: Deepin 20 Distro: uos 20
Machine: Type: Laptop System: HUAWEI product: FRD-WX9 v: M1020 serial:
Mobo: HUAWEI model: FRD-WX9-PCB v: M1020 serial: UEFI: HUAWEI v: 1.18
date: 03/24/2022
Battery: ID-1: BAT1 charge: 46.5 Wh condition: 50.4/55.3 Wh (91%)
CPU: Topology: Quad Core model: Intel Core i5-10300H bits: 64 type: MT MCP L2 cache: 8192 KiB
Speed: 2288 MHz min/max: 800/4500 MHz Core speeds (MHz): 1: 3477 2: 3839 3: 4220 4: 3693 5: 3962
6: 3423 7: 3557 8: 3699
Graphics: Device-1: NVIDIA TU116M [GeForce GTX 1660 Ti Mobile] driver: nvidia v: 460.73.01
Display: x11 server: X.Org 1.20.4 driver: nvidia unloaded: fbdev,modesetting,vesa
resolution: 2560x1440~60Hz
OpenGL: renderer: GeForce GTX 1660 Ti/PCIe/SSE2 v: 4.6.0 NVIDIA 460.73.01
Audio: Device-1: Intel Comet Lake PCH cAVS driver: snd_hda_intel
Device-2: NVIDIA TU116 High Definition Audio driver: snd_hda_intel
Sound Server: ALSA v: k5.10.0-amd64-desktop
Network: Device-1: Intel Comet Lake PCH CNVi WiFi driver: iwlwifi
IF: wlp0s20f3 state: up mac: 34:7d:f6:e5:0e:b1
Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet driver: r8168
IF: enp8s0 state: down mac: b4:f1:8c:43:97:d7
IF-ID-1: uengine0 state: up speed: 10000 Mbps duplex: unknown mac: fe:a5:c0:a8:78:04
IF-ID-2: vethACQ69D state: up speed: 10000 Mbps duplex: full mac: fe:a5:c0:a8:78:04
Drives: Local Storage: total: 953.87 GiB used: 882.71 GiB (92.5%)
ID-1: /dev/nvme0n1 vendor: Western Digital model: PC SN730 SDBPNTY-512G-1027 size: 476.94 GiB
ID-2: /dev/nvme1n1 vendor: Intel model: SSDPEKNW010T8 size: 953.87 GiB
Partition: ID-1: / size: 199.13 GiB used: 86.25 GiB (43.3%) fs: ext4 dev: /dev/nvme0n1p4
Sensors: System Temperatures: cpu: 54.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info: Processes: 378 Uptime: 6m Memory: 15.42 GiB used: 3.39 GiB (22.0%) Shell: zsh inxi: 3.0.32
deb https://home-packages.chinauos.com/home plum main contrib non-free

deb http://cloud.r-project.org/bin/linux/debian buster-cran40/
deb https://home-store-packages.uniontech.com/appstore dragon appstore
deb https://home-packages.chinauos.com/printer eagle non-free### TeamViewer DEB repository list

deb [signed-by=/usr/share/keyrings/teamviewer-keyring.gpg] https://linux.teamviewer.com/deb stable main

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bigben446
deepin
2022-11-07 17:49
#11
xuqi

怎么使用5.18.17内核?

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bigben446
deepin
2022-11-07 17:53
#12
babyfengfjx
  • 这个问题在V20.5版本的时候我们已经提交过问题单(4月2号),在后面的20.6, 20.7版本中研发发现问题消失,问题也一直被挂起在;
  • 目前之前能复现的设备也无法复现该问题了;
  • 可以终端执行下这行命令,提供一下输出的系统信息截图:sudo apt install inxi -y && inxi -F && cat /etc/apt/sources.list /etc/apt/sources.list.d/*.list |grep -v ^#
  • 提供一下上面执行的截图信息,看我们是否能找到相关设备再尝试复现。

旧的笔记本开机进入的时候,开了几次机,要么大屏幕花屏,但是貌似盒盖,外接大屏幕不会关闭,只是花屏,要么外接大屏幕干脆黑屏

旧的笔记本信息如下

System: Host: XXX-PC Kernel: 5.15.45-amd64-desktop x86_64 bits: 64 Desktop: Deepin 20.7.1
Distro: Deepin 20.7.1
Machine: Type: Laptop System: MECHREVO product: X6S v: N/A serial:
Mobo: Standard model: Standard serial: BIOS: American Megatrends v: 1.07
date: 06/05/2015
Battery: ID-1: BAT0 charge: 15.1 Wh condition: 15.1/47.5 Wh (32%)
CPU: Topology: Quad Core model: Intel Core i7-4710MQ bits: 64 type: MT MCP L2 cache: 6144 KiB
Speed: 3328 MHz min/max: 800/3500 MHz Core speeds (MHz): 1: 3316 2: 3295 3: 3331 4: 3414
5: 3344 6: 3354 7: 3345 8: 3453
Graphics: Device-1: Intel 4th Gen Core Processor Integrated Graphics driver: i915 v: kernel
Display: x11 server: X.Org 1.20.11 driver: modesetting unloaded: fbdev,vesa
resolution: 1920x108060Hz, 1920x108060Hz
OpenGL: renderer: Mesa DRI Intel HD Graphics 4600 (HSW GT2) v: 4.5 Mesa 21.3.8
Audio: Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio driver: snd_hda_intel
Device-2: Intel 8 Series/C220 Series High Definition Audio driver: snd_hda_intel
Sound Server: ALSA v: k5.15.45-amd64-desktop
Network: Device-1: Intel Wireless 7260 driver: iwlwifi
IF: wls3 state: up mac: d8:fc:93:c4:a1:26
Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet driver: r8169
IF: ens4 state: down mac: b0:25:aa:09:39:c5
Drives: Local Storage: total: 1.14 TiB used: 729.05 GiB (62.3%)
ID-1: /dev/sda vendor: Lenovo model: SSD SL700 M.2 256G size: 238.47 GiB
ID-2: /dev/sdb vendor: HGST (Hitachi) model: HTS721010A9E630 size: 931.51 GiB
RAID: Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci
Partition: ID-1: / size: 57.25 GiB used: 15.73 GiB (27.5%) fs: ext4 dev: /dev/sda5
ID-2: /home size: 95.56 GiB used: 10.08 GiB (10.6%) fs: ext4 dev: /dev/sdb1
Sensors: System Temperatures: cpu: 60.0 C mobo: 60.0 C
Fan Speeds (RPM): N/A
Info: Processes: 286 Uptime: 1m Memory: 7.66 GiB used: 1.74 GiB (22.7%) Shell: zsh inxi: 3.0.32
deb https://community-packages.deepin.com/deepin/ apricot main contrib non-free
deb https://com-store-packages.uniontech.com/appstore deepin appstore
deb https://pro-driver-packages.uniontech.com eagle non-free
deb https://community-packages.deepin.com/driver/ driver non-free
deb https://community-packages.deepin.com/printer eagle non-free

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babyfengfjx
Super Moderator
CQA
2022-11-07 17:54
#13
bigben446

怎么使用5.18.17内核?

  • 试试这个:sudo apt install linux-image-deepin-hwe-amd64 linux-headers-deepin-hwe-amd64
  • 你那个还是5.10的内核,在4月份的时候这个问题就有发现了,试试新版本内核看看。
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bigben446
deepin
2022-11-07 18:00
#14
babyfengfjx
  • 试试这个:sudo apt install linux-image-deepin-hwe-amd64 linux-headers-deepin-hwe-amd64
  • 你那个还是5.10的内核,在4月份的时候这个问题就有发现了,试试新版本内核看看。

好的,我看一下。但是我的旧笔记本电脑是deepin,新笔记本电脑是uos,deepin花屏或者黑屏,uos笔记本这种现象100%,uos也是一样装新的内核吗?

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vivian_me
deepin testing team
2022-11-07 18:02
#15
  • 亲您在终端试试升级最新内核看看
  • sudo apt install linux-image-5.18.17-amd64-desktop-hwe linux-headers-5.18.17-amd64-desktop-hwe
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bigben446
deepin
2022-11-07 18:09
#16
vivian_me
  • 亲您在终端试试升级最新内核看看
  • sudo apt install linux-image-5.18.17-amd64-desktop-hwe linux-headers-5.18.17-amd64-desktop-hwe

deepin旧电脑升级内核没有问题,uos新电脑无法升级,没有找到软件包

但是deepin旧电脑现在连接hdmi外接屏幕是黑屏状态,都无法显示屏幕,uos新电脑才是问题问题复现100%

现在可以把旧电脑deepin外接屏幕黑屏解决吗?uos新电脑估计要等他们把新内核弄上去才能测试了,或者uos有啥简单办法吗

System: Host: XXX-PC Kernel: 5.18.17-amd64-desktop-hwe x86_64 bits: 64 Desktop: Deepin 20.7.1
Distro: Deepin 20.7.1
Machine: Type: Laptop System: MECHREVO product: X6S v: N/A serial:
Mobo: Standard model: Standard serial: BIOS: American Megatrends v: 1.07
date: 06/05/2015
Battery: ID-1: BAT0 charge: 15.1 Wh condition: 15.1/47.5 Wh (32%)
CPU: Topology: Quad Core model: Intel Core i7-4710MQ bits: 64 type: MT MCP L2 cache: 6144 KiB
Speed: 1272 MHz min/max: 800/3500 MHz Core speeds (MHz): 1: 1442 2: 2376 3: 1993 4: 2088
5: 2092 6: 2096 7: 898 8: 2004
Graphics: Device-1: Intel 4th Gen Core Processor Integrated Graphics driver: i915 v: kernel
Display: x11 server: X.Org 1.20.11 driver: modesetting unloaded: fbdev,vesa
resolution: 1920x1080~60Hz
OpenGL: renderer: Mesa DRI Intel HD Graphics 4600 (HSW GT2) v: 4.5 Mesa 21.3.8
Audio: Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio driver: snd_hda_intel
Device-2: Intel 8 Series/C220 Series High Definition Audio driver: snd_hda_intel
Sound Server: ALSA v: k5.18.17-amd64-desktop-hwe
Network: Device-1: Intel Wireless 7260 driver: iwlwifi
IF: wls3 state: up mac: d8:fc:93:c4:a1:26
Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet driver: r8169
IF: ens4 state: down mac: b0:25:aa:09:39:c5
Drives: Local Storage: total: 1.14 TiB used: 729.54 GiB (62.4%)
ID-1: /dev/sda vendor: Lenovo model: SSD SL700 M.2 256G size: 238.47 GiB
ID-2: /dev/sdb vendor: HGST (Hitachi) model: HTS721010A9E630 size: 931.51 GiB
RAID: Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci
Partition: ID-1: / size: 57.25 GiB used: 16.20 GiB (28.3%) fs: ext4 dev: /dev/sda5
ID-2: /home size: 95.56 GiB used: 10.09 GiB (10.6%) fs: ext4 dev: /dev/sdb1
Sensors: System Temperatures: cpu: 45.0 C mobo: 45.0 C
Fan Speeds (RPM): N/A
Info: Processes: 282 Uptime: 3m Memory: 7.66 GiB used: 1.57 GiB (20.5%) Shell: zsh inxi: 3.0.32
deb https://community-packages.deepin.com/deepin/ apricot main contrib non-free
deb https://com-store-packages.uniontech.com/appstore deepin appstore
deb https://pro-driver-packages.uniontech.com eagle non-free
deb https://community-packages.deepin.com/driver/ driver non-free
deb https://community-packages.deepin.com/printer eagle non-free

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bigben446
deepin
2022-11-07 18:50
#17
babyfengfjx
  • 试试这个:sudo apt install linux-image-deepin-hwe-amd64 linux-headers-deepin-hwe-amd64
  • 你那个还是5.10的内核,在4月份的时候这个问题就有发现了,试试新版本内核看看。

谢谢啦,已经解决

1,旧笔记本deepin升级到5.18内核就没问题了

2,新笔记本uos还没5.18内核,就等5.18内核吧

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