[Seek Help] no sound after upgrade to 20.5 from 20.4
Tofloor
poster avatar
ri******dd@hotmail.com
deepin
2022-04-12 13:29
Author

Issue observed

Sound was working fine on Deepin 20.4 I then upgraded to 20.5 and the sound no longer works.

The device is not even shown under sound settings.

I suspect its something related to the face log in (as it has its own microphone).

Laptop is a Lenovo Ideapad5 with AMD Ryzen 7 CPU.

No idea how to get a hardware listing of the devices otherwise I would post it here.

Is there a command to run a hardware scan to re-enable the sound card ?

thanks

Rich

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ri******dd@hotmail.com
deepin
2022-04-12 13:40
#1

lspci shows the soundcard as

Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh) HD Audio Controller

but this is not listed on the sound devices

no driver loaded ?

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ri******dd@hotmail.com
deepin
2022-04-12 15:32
#2

further investigation shows that Pulseaudio deamon is not running and refuses to start.

I restored a backup and went back to 20.4 and then ran

sudo apt-get upgrade NOT a sudo apt-get dist-upgrade

this did install deepin 20.5 but did not remove pulseaudio and all of it's utils

I am wondering if the issue is related to the kernel version upgrade or pulse audio

so for now I have to keep refusing an update

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babyfengfjx
Super Moderator
CQA
2022-04-12 16:57
#3

This issue may help you :

https://github.com/linuxdeepin/developer-center/issues/3012

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cuijun1225
deepin
2022-04-12 19:08
#4

me too !!!

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ri******dd@hotmail.com
deepin
2022-04-13 08:45
#5

Thanks for the link babyfengfjx. well done.

The instructions there helped and fixed my problem.

For anyone else with sound problems, open a terminal and input the following ---

sudo modprobe -r snd_rn_pci_acp3x

systemctl --user restart pulseaudio

sudo modprobe snd_rn_pci_acp3x

then add the following ---

sudo sh -c 'echo "deb [trusted=yes] https://proposed-packages.deepin.com/dde-apricot unstable main contrib non-free" > /etc/apt/sources.list.d/deepin-unstable.list'

then its just a case of ----

sudo apt update && sudo apt upgrade

followed by a reboot and all is working again

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skycoffin
deepin
2024-07-15 15:50
#6

After 2 years I have updated to the latest version basket random. There are currently no significant problems in terms of sound.

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k***7@gmail.com
deepin
2024-11-04 14:52
#7

**My sincere gratitude is sent to you for the constructive approach you have taken and the incredible aid you have provided for your professional development. I would like to take this opportunity to express my gratitude to you. driving directions from one place to another

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v***n@gmail.com
deepin
2024-11-25 10:57
#8

I am deeply appreciative of the constructive approach you have adopted and the exceptional support you have offered in the pursuit of your professional growth. I would like to seize this moment to convey my appreciation to you google baseball

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e***7@gmail.com
deepin
2026-01-12 14:48
#9

Thank you for addressing the sound issues post-upgrade to Deepin 20.5. It’s vital for us to support each other in navigating these tech challenges, as seamless audio is integral for both productivity and enjoyment. This community's shared insights truly highlight the importance of collaboration in tech evolution! stickman hook

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