[HELP] no audio, no microphone, no webcam, no fingerprint
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poster avatar
asgarpour
deepin
2018-07-02 03:57
Author
Hey guys, I just installed Deepin, but I'm missing several functionalities, like audio, microphone, webcam and fingerprint.
If I start with audio, I have no audio, not in web, microphone  or spotify. In the advanced audio setting I see 'Intel HDMI/DP LPE Audio' as input and nothing as output.
My device is Medion Akoya.

Any help is appreciated.

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asgarpour
deepin
2018-07-02 03:57
#1
Edited by asgarpour at 2018-7-1 13:03

To save some time, here is my deepin-feedback-cli log:

==> Collecting system information and this will take several seconds...
==> Preparing temporary folder /tmp/deepin-feedback-cli-Deepin-15.6-all-20180701-133118...
==> Execute rules of category 'all'...
  -> collect_file: ignore /var/cache/deepin/grub2.json
  -> collect_file: ignore /home/masoud/.config/deepin/startdde/display.json
  -> collect_file: ignore /var/log/apt/history.log.1.gz
  -> collect_file: ignore /var/log/apt/term.log.1.gz
  -> collect_file: ignore /var/log/pacman.log
  -> collect_file: ignore /home/masoud/.cache/deepin/dde-offline-upgrader/dde-offline-upgrader.log
  -> collect_file: ignore /var/cache/deepin/grub2.json
  -> collect_file: ignore /home/masoud/.config/deepin/startdde/display.json
  -> collect_file: ignore /var/log/apt/history.log.1.gz
  -> collect_file: ignore /var/log/apt/term.log.1.gz
  -> collect_file: ignore /var/log/pacman.log
  -> collect_file: ignore /home/masoud/.cache/deepin/deepin-boot-maker/deepin-boot-maker.log
  -> collect_file: ignore /root/.cache/deepin/deepin-boot-maker-service/deepin-boot-maker-service.log
  -> collect_file: ignore /home/masoud/.cache/deepin/deepin-cloud-scan-config-helper/deepin-cloud-scan-config-helper.log
  -> collect_file: ignore /home/masoud/.cache/deepin/deepin-cloud-scan-drs/deepin-cloud-scan-drs.log
  -> collect_file: ignore /home/masoud/.cache/deepin/deepin-image-viewer/deepin-image-viewer.log
  -> collect_file: ignore /home/masoud/.config/deepin-movie/config.ini
  -> collect_file: ignore /home/masoud/.cache/deepin/deepin-music/deepin-music.log
  -> collect_file: ignore /home/masoud/.cache/deepin/deepin-remote-assistance/deepin-remote-assistance.log
  -> collect_file: ignore /home/masoud/.config/deepin-screenshot/config.ini
  -> collect_file: ignore /var/log/apt/history.log.1.gz
  -> collect_file: ignore /var/log/apt/term.log.1.gz
  -> collect_file: ignore /var/log/pacman.log
  -> collect_file: ignore /home/masoud/.config/deepin/deepin-terminal/server-config.conf
  -> collect_file: ignore /home/masoud/.config/deepin-translator/config.ini
  -> collect_file: ignore /var/cache/deepin/grub2.json
  -> collect_file: ignore /home/masoud/.config/deepin/startdde/display.json
  -> collect_file: ignore /var/log/apt/history.log.1.gz
  -> collect_file: ignore /var/log/apt/term.log.1.gz
  -> collect_file: ignore /var/log/pacman.log
  -> executing sliceinfo_basic...
  -> executing sliceinfo_disk...
  -> executing sliceinfo_bootmgr...
  -> executing sliceinfo_syslog...
  -> executing sliceinfo_video...
  -> executing sliceinfo_bluetooth...
  -> executing sliceinfo_kernel...
  -> executing sliceinfo_driver...
  -> executing sliceinfo_network...
  -> executing sliceinfo_package...
  -> executing sliceinfo_device...
  -> executing sliceinfo_fonts...
  -> executing sliceinfo_gsettings...
  -> executing sliceinfo_battery...
  -> executing sliceinfo_service...
  -> executing sliceinfo_fprint...
  -> executing sliceinfo_audio...
==> Archive files...
bluetooth/
bluetooth/~/
bluetooth/~/.config/
bluetooth/~/.config/deepin/
bluetooth/~/.config/deepin/bluetooth.json
bootmgr/
bootmgr/boot/
bootmgr/boot/grub/
bootmgr/boot/grub/grub.cfg
bootmgr/etc/
bootmgr/etc/default/
bootmgr/etc/default/grub
bootmgr.md
dde_control_center/
dde_control_center/~/
dde_control_center/~/.cache/
dde_control_center/~/.cache/deepin/
dde_control_center/~/.cache/deepin/dde-control-center/
dde_control_center/~/.cache/deepin/dde-control-center/dde-control-center.log
dde_file_manager/
dde_file_manager/~/
dde_file_manager/~/.cache/
dde_file_manager/~/.cache/deepin/
dde_file_manager/~/.cache/deepin/dde-file-manager/
dde_file_manager/~/.cache/deepin/dde-file-manager/dde-file-manager.log
deepin_cloud_print/
deepin_cloud_print/var/
deepin_cloud_print/var/log/
deepin_cloud_print/var/log/cups/
deepin_cloud_print/var/log/cups/dcp_log
deepin_installer/
deepin_installer/var/
deepin_installer/var/log/
deepin_installer/var/log/deepin-installer.log
deepin_store/
deepin_store/var/
deepin_store/var/lib/
deepin_store/var/lib/lastore/
deepin_store/var/lib/lastore/repository_info.json
deepin_store/var/lib/lastore/mirrors.json
deepin_store/var/lib/lastore/scripts/
deepin_store/var/lib/lastore/scripts/build_system_info deepin_store/var/lib/lastore/categories.json
deepin_store/var/lib/lastore/config.json
deepin_store/var/lib/lastore/apt.conf
deepin_store/var/lib/lastore/update_infos.json
deepin_store/var/lib/lastore/package_icon.json
deepin_store/var/lib/lastore/desktop_package.json
deepin_store/var/lib/lastore/pacakge_installedTime.json
deepin_store/var/lib/lastore/xcategories.json
deepin_store/var/lib/lastore/package_exec.json
deepin_store/var/log/
deepin_store/var/log/lastore/
deepin_store/var/log/lastore/daemon.log
deepin_store/etc/
deepin_store/etc/apt/
deepin_store/etc/apt/preferences
deepin_store/etc/apt/sources.list~
deepin_store/etc/apt/preferences.d/
deepin_store/etc/apt/sources.list
deepin_store/etc/apt/trusted.gpg
deepin_store/etc/apt/trusted.gpg~
deepin_store/etc/apt/sources.list.origin
deepin_store/etc/apt/trusted.gpg.d/
deepin_store/etc/apt/trusted.gpg.d/debian-archive-jessie-stable.gpg
deepin_store/etc/apt/trusted.gpg.d/debian-archive-wheezy-automatic.gpg
deepin_store/etc/apt/trusted.gpg.d/debian-archive-stretch-security-automatic.gpg
deepin_store/etc/apt/trusted.gpg.d/debian-archive-stretch-automatic.gpg
deepin_store/etc/apt/trusted.gpg.d/debian-archive-wheezy-stable.gpg
deepin_store/etc/apt/trusted.gpg.d/debian-archive-jessie-automatic.gpg
deepin_store/etc/apt/trusted.gpg.d/deepin-pools-keyring.gpg
deepin_store/etc/apt/trusted.gpg.d/debian-archive-jessie-security-automatic.gpg
deepin_store/etc/apt/trusted.gpg.d/deepin-archive-keyring.gpg
deepin_store/etc/apt/trusted.gpg.d/debian-archive-stretch-stable.gpg
deepin_store/etc/apt/apt.conf.d/
deepin_store/etc/apt/apt.conf.d/99mirrors.conf
deepin_store/etc/apt/apt.conf.d/99lastore.conf
deepin_store/etc/apt/apt.conf.d/99translations
deepin_store/etc/apt/apt.conf.d/01autoremove
deepin_store/etc/apt/apt.conf.d/70debconf
deepin_store/etc/apt/apt.conf.d/01autoremove-kernels
deepin_store/etc/apt/sources.list.d/
deepin_store/etc/apt/sources.list.d/spotify.list
deepin_terminal/
deepin_terminal/~/
deepin_terminal/~/.cache/
deepin_terminal/~/.cache/deepin/
deepin_terminal/~/.cache/deepin/deepin-terminal/
deepin_terminal/~/.cache/deepin/deepin-terminal/deepin-terminal.log
deepin_terminal/~/.config/
deepin_terminal/~/.config/deepin/
deepin_terminal/~/.config/deepin/deepin-terminal/
deepin_terminal/~/.config/deepin/deepin-terminal/config.conf
desktop/
desktop/~/
desktop/~/.cache/
desktop/~/.cache/deepin/
desktop/~/.cache/deepin/dde-desktop/
desktop/~/.cache/deepin/dde-desktop/dde-desktop.log
devices.md
display/
display/~/
display/~/.config/
display/~/.config/deepin/
display/~/.config/deepin/startdde/
display/~/.config/deepin/startdde/config.version
dmesg
dock/
dock/~/
dock/~/.cache/
dock/~/.cache/deepin/
dock/~/.cache/deepin/dde-dock/
dock/~/.cache/deepin/dde-dock/dde-dock.log
drivers.md
fonts
fprint.md
gsettings.md
launcher/
launcher/~/
launcher/~/.cache/
launcher/~/.cache/deepin/
launcher/~/.cache/deepin/dde-launcher/
launcher/~/.cache/deepin/dde-launcher/dde-launcher.log
login/
login/~/
login/~/.xsession-errors
login/~/.xsession-errors.old
login/var/
login/var/log/
login/var/log/Xorg.0.log
login/var/log/lightdm/
login/var/log/lightdm/x-0.log
login/var/log/lightdm/lightdm.log.old
login/var/log/lightdm/x-0.log.old
login/var/log/lightdm/lightdm.log
login/var/log/lightdm/seat0-greeter.log.old
login/var/log/lightdm/seat0-greeter.log
login/var/log/Xorg.0.log.old
login/etc/
login/etc/lightdm/
login/etc/lightdm/lightdm.conf
network/
network/~/
network/~/.config/
network/~/.config/deepin/
network/~/.config/deepin/network.json
packages.md
pkglog/
pkglog/var/
pkglog/var/log/
pkglog/var/log/apt/
pkglog/var/log/apt/term.log
pkglog/var/log/apt/history.log
services.md
sysinfo.md
syslog
==> Please report the bug by uploading /home/masoud/deepin-feedback-cli-Deepin-15.6-all-20180701-133118.tar.gz as an attachment to deepin feedback: http://feedback.deepin.org/feedback, so that deepin team can locate and solve the problem.

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asgarpour
deepin
2018-07-02 04:04
#2
Here are also my  pacmd list-cards and pacmd list-sinks logs:

pacmd list-cards

1 card(s) available.
    index: 0
        name:
        driver:
        owner module: 6
        properties:
                alsa.card = "0"
                alsa.card_name = "Intel HDMI/DP LPE Audio"
                alsa.long_card_name = "Intel HDMI/DP LPE Audio"
                alsa.driver_name = "snd_hdmi_lpe_audio"
                device.bus_path = "pci-0000:00:02.0-platform-hdmi-lpe-audio"
                sysfs.path = "/devices/pci0000:00/0000:00:02.0/hdmi-lpe-audio/sound/card0"
                device.bus = "pci"
                device.vendor.id = "8086"
                device.vendor.name = "Intel Corporation"
                device.product.id = "22b0"
                device.product.name = "Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers"
                device.string = "0"
                device.description = "Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-pci"
        profiles:
                output:analog-stereo: Analog Stereo Output (priority 6000, available: unknown)
                off: Off (priority 0, available: unknown)
        active profile:
        sinks:
                alsa_output.pci-0000_00_02.0-platform-hdmi-lpe-audio.analog-stereo/#0: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers Analog Stereo
        sources:
                alsa_output.pci-0000_00_02.0-platform-hdmi-lpe-audio.analog-stereo.monitor/#0: Monitor of Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers Analog Stereo
        ports:
                analog-output: Analog Output (priority 9900, latency offset 0 usec, available: unknown)
                        properties:




pacmd list-sinks

1 sink(s) available.
  * index: 0
        name:
        driver:
        flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
        state: IDLE
        suspend cause:
        priority: 9059
        volume: front-left: 72024 / 110% / 2.46 dB,   front-right: 72024 / 110% / 2.46 dB
                balance 0.00
        base volume: 65536 / 100% / 0.00 dB
        volume steps: 65537
        muted: no
        current latency: 0.00 ms
        max request: 6 KiB
        max rewind: 344 KiB
        monitor source: 0
        sample spec: s16le 2ch 44100Hz
        channel map: front-left,front-right
                     Stereo
        used by: 0
        linked by: 1
        configured latency: 40.00 ms; range is 0.50 .. 2000.18 ms
        card: 0
        module: 6
        properties:
                alsa.resolution_bits = "16"
                device.api = "alsa"
                device.class = "sound"
                alsa.class = "generic"
                alsa.subclass = "generic-mix"
                alsa.name = "Intel HDMI/DP LPE Audio"
                alsa.id = "HdmiLpeAudio"
                alsa.subdevice = "0"
                alsa.subdevice_name = "subdevice #0"
                alsa.device = "0"
                alsa.card = "0"
                alsa.card_name = "Intel HDMI/DP LPE Audio"
                alsa.long_card_name = "Intel HDMI/DP LPE Audio"
                alsa.driver_name = "snd_hdmi_lpe_audio"
                device.bus_path = "pci-0000:00:02.0-platform-hdmi-lpe-audio"
                sysfs.path = "/devices/pci0000:00/0000:00:02.0/hdmi-lpe-audio/sound/card0"
                device.bus = "pci"
                device.vendor.id = "8086"
                device.vendor.name = "Intel Corporation"
                device.product.id = "22b0"
                device.product.name = "Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers"
                device.string = "hw:0"
                device.buffering.buffer_size = "352832"
                device.buffering.fragment_size = "352832"
                device.access_mode = "mmap+timer"
                device.profile.name = "analog-stereo"
                device.profile.description = "Analog Stereo"
                device.description = "Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers Analog Stereo"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-pci"
        ports:
                analog-output: Analog Output (priority 9900, latency offset 0 usec, available: unknown)
                        properties:
                               
        active port:

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