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    • [Others] Complete desktop freeze caused by amdgpu GPU timeout in dde- V25.2.0
    Product Feedback 21 views · 1 replies ·
    Tofloor
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    深度之家
    deepin
    19 hours ago
    Author
    [System Version]: deepin V25.2.0 [Prerequisites] System: - Deepin 25.2 - X11 session - LightDM - KWin X11 - AMD Radeon Vega 11 (Picasso/Raven) - amdgpu kernel driver - Mesa 24.3.0-1deepin9 - Linux 6.6.143-amd64-desktop-hwe [Reproducible Steps] The issue is intermittent and not always immediately reproducible. It has occurred while: 1. Using VS Code. 2. Watching videos in a web browser. 3. Adjusting the screen brightness from the desktop. After several minutes or after changing brightness, the desktop may completely freeze. [Expected Results] The desktop should remain responsive. [Actual Results] The entire desktop freezes. - Mouse cursor may still move very slowly. - Mouse clicks no longer work. - Keyboard input is ignored. - The desktop remains visible. - The only recovery is a hard power-off. Kernel log reports: [drm:amdgpu_job_timedout [amdgpu]] *ERROR* ring gfx_low timeout Process information: process dde-shell amdgpu: GPU reset begin! After that, multiple dma_fence_wait_timeout and hung task messages

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    深度之家
    deepin
    19 hours ago
    #1
    Thank you for your feedback. Our engineers are actively reproducing and pinpointing the issue. To avoid any impact on your usage, we recommend that you upgrade to the latest version. You can also seek help through the following channels: Community discussion: Feel free to post and discuss in relevant technical forums. Other users or technical personnel in the community may have encountered similar situations and can provide you with useful references and suggestions. Further assistance: If the issue is urgent, you may contact our operations team. We will try to coordinate with our R&D engineers to assist you remotely in analyzing and identifying the specific problem. Thank you for your support. We are always glad to help.
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