[Feedback on issues] System freeze
AMD Ryzen 5 3400G
deepin 25 15 views · 0 replies ·
iqbalxrr
deepin
4 hours ago
Author
Title: System freeze on login screen with AMD Ryzen 5 3400G (Deepin 25 Community)
System Information:
OS: Deepin 25 Community Edition
CPU: AMD Ryzen 5 3400G
GPU: Integrated AMD Radeon Vega Graphics
RAM: 12 GB
Storage: 512 GB SSD
Motherboard: MSI B450
Kernel: (please specify using uname -r)
Problem Description:
My system frequently freezes when using Deepin OS after upgrading from Intel i5 6th generation to AMD Ryzen 5 3400G. The issue did not exist on Intel hardware.
Recently, the system also freezes on the login screen before entering the desktop. The screen becomes completely unresponsive, and neither mouse nor keyboard works. The only solution is to force shutdown by pressing the power button.
I have attached a screenshot showing the system freeze at the login screen.
Steps to Reproduce:
Boot the system into Deepin OS.
Wait at the login screen or try to log in.
After some time, the system freezes completely.
Expected Behavior:
The system should remain stable and allow login without freezing.
Actual Behavior:
The login screen becomes unresponsive randomly.
Frequency:
This issue occurs frequently and randomly.
What I Have Tried:
Updated system packages.
Installed AMD firmware and graphics drivers.
Checked hardware in Windows (no freezing).
Verified RAM and SSD health.
Disabled power saving options.
Additional Observations:
This seems related to AMD graphics driver, kernel compatibility, or Deepin desktop environment. Since the issue also happens before login, it may be related to the display manager or GPU initialization.
Please let me know if logs such as dmesg, journalctl, or Xorg logs are required. I am willing to provide more details.
中文 
User Feedback & Bug Report - ITC (25.0.12) 
Title: System freeze on login screen with AMD Ryzen 5 3400G (Deepin 25 Community)
System Information:
Problem Description:
My system frequently freezes when using Deepin OS after upgrading from Intel i5 6th generation to AMD Ryzen 5 3400G. The issue did not exist on Intel hardware.
Recently, the system also freezes on the login screen before entering the desktop. The screen becomes completely unresponsive, and neither mouse nor keyboard works. The only solution is to force shutdown by pressing the power button.
I have attached a screenshot showing the system freeze at the login screen.
Steps to Reproduce:
Expected Behavior:
The system should remain stable and allow login without freezing.
Actual Behavior:
The login screen becomes unresponsive randomly.
Frequency:
This issue occurs frequently and randomly.
What I Have Tried:
Additional Observations:
This seems related to AMD graphics driver, kernel compatibility, or Deepin desktop environment. Since the issue also happens before login, it may be related to the display manager or GPU initialization.
Please let me know if logs such as dmesg, journalctl, or Xorg logs are required. I am willing to provide more details.
Thank you.