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wind
deepin
2025-09-25 20:12 deepin 贴上邮箱日志看看 ~/.cache/deepin/deepin-mail/deepin-mail.log
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a***o@it-talent.mx
deepin
2025-09-26 05:14 deepin wind：
贴上邮箱日志看看 ~/.cache/deepin/deepin-mail/deepin-mail.log
谢谢你！
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wind deepin
2025-09-26 09:58 deepin 看日志没有明显的异常，只有邮件同步失败的信息。当前的网络情况如何能否简单描述下么，连接是ip6还是ip4，有线还是无线等？还有邮箱服务器的网络情况如何。
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a***o@it-talent.mx deepin
2025-09-30 08:23 deepin Hi,
I'm using IPV4. The server is running 7x24 x 365. What I have found is that it crashes during suspend/hibernation or recovering from it. Also I noticed that I was not using the last version. So I upgraded it using ll-cli. I tried to uninstall and reinstall it again but when I try to uninstall I get an error:
ll-cli uninstall org.deepin.mail
Uninstall failed
I installed the deb version and now it doesn't matter the version I'm using It is not working correctly (deb or ll-cli app). It allows me to setup only 1 account, but when I try to add a second account the log shows a login connection error:
25-09-29T18:05:52.206 [Warning] [js] <:18674> The following deprecated features are currently enabled and have been removed in TinyMCE 6.0. These features will no longer work and should be removed from the TinyMCE configuration. See https://www.tiny.cloud/docs/tinymce/6/migration-from-5x/ for more information.
Options:
paste_enable_default_filters
paste_retain_style_properties
paste_word_valid_elements
25-09-29T18:05:52.912 [Warning] [org.deepin.mail.service] MailSynchronizer::run:92 handleExist(folderId, engine, cache): "Archives"
25-09-29T18:06:18.858 [Warning] [org.deepin.mail.client] MailServerBackupWidget::slotComboBoxCurrentIndexChanged:120 m_pWarningLabel is null, returning
25-09-29T18:06:31.045 [Warning] [org.deepin.mail.client] LoginManualConfigDialog::handleVerifyResult:94 Verification failed with error: "Connection failed, please check your email and password"
25-09-29T18:06:31.046 [Warning] [org.deepin.mail.client] ManualConfigDialog::verifyFailed:87 Verification failed with message: "Connection failed, please check your email and password"
25-09-29T18:06:37.257 [Warning] [org.deepin.mail.client] LoginManualConfigDialog::handleVerifyResult:94 Verification failed with error: "Connection failed, please check your email and password"
25-09-29T18:06:37.257 [Warning] [org.deepin.mail.client] ManualConfigDialog::verifyFailed:87 Verification failed with message: "Connection failed, please check your email and password"
25-09-29T18:06:38.966 [Warning] [org.deepin.mail.client] LoginManualConfigDialog::handleVerifyResult:94 Verification failed with error: "Connection failed, please check your email and password"
25-09-29T18:06:38.966 [Warning] [org.deepin.mail.client] ManualConfigDialog::verifyFailed:87 Verification failed with message: "Connection failed, please check your email and password"
On the server side I get this error:
Sep 29 18:04:15 imap-login: Info: Disconnected: Connection closed (sent invalid base64 in response): user=<>, method=PLAIN, rip=145.223.7.17, lip=165.140.159.51, TLS: Connection closed, session=
Sep 29 18:04:22 imap-login: Info: Disconnected: Connection closed (sent invalid base64 in response): user=<>, method=PLAIN, rip=145.223.7.17, lip=165.140.159.51, TLS: Connection closed, session=
Sep 29 18:04:31 imap-login: Info: Disconnected: Connection closed (sent invalid base64 in response): user=<>, method=PLAIN, rip=145.223.7.17, lip=165.140.159.51, TLS: Connection closed, session=
Best regards,
Alejandro
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r***0@gmail.com
deepin
2025-10-09 15:53 deepin The user is banned, and the content is hidden.
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Hi,
It seems mail app is crashing after it is unable to sync due to connection timeout. Here is the error at the end. One second before it got a timeout.
sep 24 17:50:42 heaven-beyond systemd[2840]: app-DDE-deepin\x2dmail@d7412390c6384c2ea17483dab285ff13.service: Failed with result 'exit-code'.
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.763 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.764 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.764 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.764 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.764 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.764 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.764 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.764 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.764 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.764 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.764 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.764 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.764 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:50 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:50.764 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX"
sep 24 17:45:51 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:51.806 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX.Trash"
sep 24 17:45:52 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:52.143 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX.Trash"
sep 24 17:45:52 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:52.148 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "Archives"
sep 24 17:45:52 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:52.148 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "Archives"
sep 24 17:45:52 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:52.149 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "Archives"
sep 24 17:45:52 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:52.150 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX.Trash"
sep 24 17:45:52 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:52.150 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX.Trash"
sep 24 17:45:53 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:53.033 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "Archives.2025"
sep 24 17:45:53 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:53.645 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX.Sent Messages"
sep 24 17:45:54 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:54.252 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX.Drafts"
sep 24 17:45:54 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:54.864 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX.Deleted Messages"
sep 24 17:45:55 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:55.479 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX.Grupo SRF"
sep 24 17:45:56 heaven-beyond debFix.sh[17196]: 2025-09-24, 17:45:56.089 [Warning] [mailtaskengine.cpp MailTaskEngine::onNewMailsRequestTimeout 1131] engine->getMailIds folderId: "INBOX.Donativos"
sep 24 17:50:42 heaven-beyond systemd[2840]: app-DDE-deepin\x2dmail@d7412390c6384c2ea17483dab285ff13.service: Failed with result 'exit-code'.
Thank you!