[Seek Help] OS not booting, show black screen
Tofloor
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azam
deepin
2021-04-28 07:04
Author

This OS is awesome but I am frustrated with there support. I reported an issue thousands of time via email, forum and other medium but they did not respond. 

My issue is simple that I want to install this on my ASUS Laptop and when I boot it then only black screen appears. I have tried different booting apps like venoty, rufus, deepin boot maker and many more but same issue. I also tried Deepin 15.11 and same issue for this one. 

Other Linux OS ISO are working fine only issue is with this Chines ISO (OS). 

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Jack
deepin
2021-04-28 07:49
#1

首先,deepin 已经知道有这样的情况,但是并没有说什么时候要解决。所以这个问题很麻烦。

其次,这个问题很有可能和你的电脑硬件有关系,这是导致你电脑黑屏的原因,你不妨说一下你的硬件配置,今年的新硬件deepin无法安装。

最后,这个中国发行版无法使用,建议你不要使用这个OS了,直到下一个版本修复这个问题。

I think you could understand what i say by Google Translate.

如果你真的很想使用deepin 并且是因为新硬件导致的,你可以看一下这个解决方案:Acer notebook with Intel 11th CPU can install Deepin20.2

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忆往
deepin
2021-04-28 21:48
#2

Try to turn off secure boot in the BIOS。

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Ziggy
deepin
2021-04-29 05:21
#3

Try to change the "efi " file with Ubuntu's

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azam
deepin
2021-04-29 06:23
#4
忆往

Try to turn off secure boot in the BIOS。

it is already turn off.

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azam
deepin
2021-04-29 06:23
#5
Ziggy

Try to change the "efi " file with Ubuntu's

can you please share little more information. What should I do in Ubuntu?

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Ziggy
deepin
2021-04-29 06:49
#6
azam

can you please share little more information. What should I do in Ubuntu?

You could try to search for "efi" at the bbs

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azamalvi
deepin
2021-04-29 22:38
#7
Ziggy

You could try to search for "efi" at the bbs

Now it is installed after replacing the EFI files from Ubuntu but after install it restart and  shows a black screen again

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