• Home
  • Categories
  • WIKI
  • LANGUAGE: en
    • No Audio driver detected after the last update
    Community Discussion 1628 views · 14 replies ·
    Tofloor
    poster avatar
    eidarousdev
    deepin
    2018-02-24 21:32
    Author
    I was enjoying this beautiful destro until today's update came to disable all sound. No audio driver detected. Please help!
    Reply Favorite View the author
    All Replies
    aida
    deepin
    2018-02-24 22:55
    #1
    No sound at all ？ even video in website?
    Could you execute
    1. sudo  deepin-feedback-cli
    Copy the Code
    and send us the log?
    Reply View the author
    eidarousdev
    deepin
    2018-02-25 07:51
    #2
    https://bbs.deepin.org/post/153518
    No sound at all ？ even video in website?
    Could you execute  and send us the log?

    yeah, no audio at all even in websites, vlc, or anything else.
    The command gave me:
    1. sudo  deepin-feedback-cli
    Copy the Code

    so, I ran
    1. sudo apt-get install  deepin-feedback-cli
    Copy the Code

    then I got this:
    1. Reading package lists... Done
    2. Building dependency tree      
    3. Reading state information... Done
    4. E: Unable to locate package deepin-feedback-cli
    Copy the Code

    Please help!
    Reply View the author
    186******51
    deepin
    2018-02-26 02:22
    #3
    https://bbs.deepin.org/post/153518
    yeah, no audio at all even in websites, vlc, or anything else.
    The command gave me:

    You should just run the command "sudo deepin-feedback-cli", and the correct package name for installation is "deepin-feedback" rather than "deepin-feedback-cli"
    Reply View the author
    eidarousdev
    deepin
    2018-02-26 04:08
    #4
    Edited by eidarousdev at 2018-2-25 20:12
    https://bbs.deepin.org/post/153518
    You should just run the command "sudo deepin-feedback-cli", and the correct package name for insta ...

    It generates errors. I recorded the process in this image: https://prnt.sc/ijh3uy
    Reply View the author
    186******51
    deepin
    2018-02-26 06:18
    #5
    本帖最后由 redchenjs 于 2018-2-26 14:04 编辑
    https://bbs.deepin.org/post/153518
    Edited by eidarousdev at 2018-2-25 20:12

    It looks like you have connection problems, you can try this:
    1. open the source list file "sudo gedit /etc/apt/sources.list".
    2. replace "http://packages.deepin.com/xxxx" with "https://packages.deepin.com/xxxx". ("http" => "https")
    3. save the file and run command "sudo apt update".
    4. you can retry your installation now, it should work...but if not, maybe you have to switch to a nearer mirror.
    Reply View the author
    eidarousdev
    deepin
    2018-02-26 08:30
    #6
    Edited by eidarousdev at 2018-2-26 00:32
    https://bbs.deepin.org/post/153518
    本帖最后由 redchenjs 于 2018-2-25 22:21 编辑

    Thanks a lot. now, I can run sudo deepin-feedback-cli
    Here's the generated output:
    1. ==> Collecting system information and this will take several seconds...
    2. ==> Preparing temporary folder /tmp/deepin-feedback-cli-Deepin-15.5-all-20180225-182342...
    3. ==> Execute rules of category 'all'...
    4.   -> collect_file: ignore /var/cache/deepin/grub2.json
    5.   -> collect_file: ignore /home/user/.config/deepin_monitors.json
    6.   -> collect_file: ignore /var/log/apt/history.log.1.gz
    7.   -> collect_file: ignore /var/log/apt/term.log.1.gz
    8.   -> collect_file: ignore /var/log/pacman.log
    9.   -> collect_file: ignore /home/user/.cache/deepin/dde-offline-upgrader/dde-offline-upgrader.log
    10.   -> collect_file: ignore /var/cache/deepin/grub2.json
    11.   -> collect_file: ignore /home/user/.config/deepin_monitors.json
    12.   -> collect_file: ignore /var/log/apt/history.log.1.gz
    13.   -> collect_file: ignore /var/log/apt/term.log.1.gz
    14.   -> collect_file: ignore /var/log/pacman.log
    15.   -> collect_file: ignore /home/user/.cache/deepin/deepin-boot-maker/deepin-boot-maker.log
    16.   -> collect_file: ignore /root/.cache/deepin/deepin-boot-maker-service/deepin-boot-maker-service.log
    17.   -> collect_file: ignore /home/user/.cache/deepin/deepin-cloud-scan-config-helper/deepin-cloud-scan-config-helper.log
    18.   -> collect_file: ignore /home/user/.cache/deepin/deepin-cloud-scan-drs/deepin-cloud-scan-drs.log
    19.   -> collect_file: ignore /home/user/.cache/deepin/deepin-image-viewer/deepin-image-viewer.log
    20.   -> collect_file: ignore /home/user/.config/deepin-movie/config.ini
    21.   -> collect_file: ignore /home/user/.cache/deepin/deepin-music/deepin-music.log
    22.   -> collect_file: ignore /home/user/.cache/deepin/deepin-remote-assistance/deepin-remote-assistance.log
    23.   -> collect_file: ignore /home/user/.config/deepin-screenshot/config.ini
    24.   -> collect_file: ignore /var/log/apt/history.log.1.gz
    25.   -> collect_file: ignore /var/log/apt/term.log.1.gz
    26.   -> collect_file: ignore /var/log/pacman.log
    27.   -> collect_file: ignore /home/user/.config/deepin/deepin-terminal/server-config.conf
    28.   -> collect_file: ignore /home/user/.config/deepin-translator/config.ini
    29.   -> collect_file: ignore /var/cache/deepin/grub2.json
    30.   -> collect_file: ignore /home/user/.config/deepin_monitors.json
    31.   -> collect_file: ignore /var/log/apt/history.log.1.gz
    32.   -> collect_file: ignore /var/log/apt/term.log.1.gz
    33.   -> collect_file: ignore /var/log/pacman.log
    34.   -> executing sliceinfo_basic...
    35.   -> executing sliceinfo_disk...
    36.   -> executing sliceinfo_bootmgr...
    37.   -> executing sliceinfo_syslog...
    38.   -> executing sliceinfo_video...
    39.   -> executing sliceinfo_bluetooth...
    40.   -> executing sliceinfo_kernel...
    41.   -> executing sliceinfo_driver...
    42.   -> executing sliceinfo_network...
    43.   -> executing sliceinfo_package...
    44.   -> executing sliceinfo_device...
    45.   -> executing sliceinfo_fonts...
    46.   -> executing sliceinfo_gsettings...
    47.   -> executing sliceinfo_battery...
    48.   -> executing sliceinfo_service...
    49.   -> executing sliceinfo_audio...
    50. ==> Archive files...
    51. bluetooth/
    52. bluetooth/~/
    53. bluetooth/~/.config/
    54. bluetooth/~/.config/deepin/
    55. bluetooth/~/.config/deepin/bluetooth.json
    56. bootmgr/
    57. bootmgr/boot/
    58. bootmgr/boot/grub/
    59. bootmgr/boot/grub/grub.cfg
    60. bootmgr/etc/
    61. bootmgr/etc/default/
    62. bootmgr/etc/default/grub
    63. bootmgr.md
    64. dde_control_center/
    65. dde_control_center/~/
    66. dde_control_center/~/.cache/
    67. dde_control_center/~/.cache/deepin/
    68. dde_control_center/~/.cache/deepin/dde-control-center/
    69. dde_control_center/~/.cache/deepin/dde-control-center/dde-control-center.log
    70. dde_file_manager/
    71. dde_file_manager/~/
    72. dde_file_manager/~/.cache/
    73. dde_file_manager/~/.cache/deepin/
    74. dde_file_manager/~/.cache/deepin/dde-file-manager/
    75. dde_file_manager/~/.cache/deepin/dde-file-manager/dde-file-manager.log
    76. deepin_cloud_print/
    77. deepin_cloud_print/var/
    78. deepin_cloud_print/var/log/
    79. deepin_cloud_print/var/log/cups/
    80. deepin_cloud_print/var/log/cups/error_log
    81. deepin_cloud_print/var/log/cups/dcp_log
    82. deepin_cloud_print/var/log/cups/error_log.1
    83. deepin_cloud_print/var/log/cups/error_log.4.gz
    84. deepin_cloud_print/var/log/cups/error_log.3.gz
    85. deepin_cloud_print/var/log/cups/error_log.2.gz
    86. deepin_installer/
    87. deepin_installer/var/
    88. deepin_installer/var/log/
    89. deepin_installer/var/log/deepin-installer.log
    90. deepin_store/
    91. deepin_store/var/
    92. deepin_store/var/log/
    93. deepin_store/var/log/lastore/
    94. deepin_store/var/log/lastore/daemon.log
    95. deepin_store/var/lib/
    96. deepin_store/var/lib/lastore/
    97. deepin_store/var/lib/lastore/pacakge_installedTime.json
    98. deepin_store/var/lib/lastore/mirrors.json
    99. deepin_store/var/lib/lastore/scripts/
    100. deepin_store/var/lib/lastore/scripts/build_system_info
      deepin_store/var/lib/lastore/package_exec.json
    101. deepin_store/var/lib/lastore/categories.json
    102. deepin_store/var/lib/lastore/desktop_package.json
    103. deepin_store/var/lib/lastore/xcategories.json
    104. deepin_store/var/lib/lastore/repository_info.json
    105. deepin_store/var/lib/lastore/config.json
    106. deepin_store/var/lib/lastore/apt.conf
    107. deepin_store/var/lib/lastore/applications.json
    108. deepin_store/var/lib/lastore/package_icon.json
    109. deepin_store/var/lib/lastore/update_infos.json
    110. deepin_store/etc/
    111. deepin_store/etc/apt/
    112. deepin_store/etc/apt/preferences.d/
    113. deepin_store/etc/apt/sources.list
    114. deepin_store/etc/apt/apt.conf.d/
    115. deepin_store/etc/apt/apt.conf.d/70debconf
    116. deepin_store/etc/apt/apt.conf.d/99translations
    117. deepin_store/etc/apt/apt.conf.d/01autoremove-kernels
    118. deepin_store/etc/apt/apt.conf.d/20dbus
    119. deepin_store/etc/apt/apt.conf.d/99mirrors.conf
    120. deepin_store/etc/apt/apt.conf.d/99synaptic
    121. deepin_store/etc/apt/apt.conf.d/99lastore.conf
    122. deepin_store/etc/apt/apt.conf.d/01autoremove
    123. deepin_store/etc/apt/trusted.gpg
    124. deepin_store/etc/apt/trusted.gpg~
    125. deepin_store/etc/apt/trusted.gpg.d/
    126. deepin_store/etc/apt/trusted.gpg.d/deepin-archive-keyring.gpg
    127. deepin_store/etc/apt/trusted.gpg.d/debian-archive-stretch-stable.gpg
    128. deepin_store/etc/apt/trusted.gpg.d/debian-archive-jessie-automatic.gpg
    129. deepin_store/etc/apt/trusted.gpg.d/deepin-pools-keyring.gpg
    130. deepin_store/etc/apt/trusted.gpg.d/debian-archive-stretch-automatic.gpg
    131. deepin_store/etc/apt/trusted.gpg.d/debian-archive-wheezy-automatic.gpg
    132. deepin_store/etc/apt/trusted.gpg.d/debian-archive-wheezy-stable.gpg
    133. deepin_store/etc/apt/trusted.gpg.d/debian-archive-jessie-security-automatic.gpg
    134. deepin_store/etc/apt/trusted.gpg.d/debian-archive-stretch-security-automatic.gpg
    135. deepin_store/etc/apt/trusted.gpg.d/debian-archive-jessie-stable.gpg
    136. deepin_store/etc/apt/sources.list~
    137. deepin_store/etc/apt/preferences
    138. deepin_store/etc/apt/sources.list.d/
    139. deepin_terminal/
    140. deepin_terminal/~/
    141. deepin_terminal/~/.cache/
    142. deepin_terminal/~/.cache/deepin/
    143. deepin_terminal/~/.cache/deepin/deepin-terminal/
    144. deepin_terminal/~/.cache/deepin/deepin-terminal/deepin-terminal.log
    145. deepin_terminal/~/.config/
    146. deepin_terminal/~/.config/deepin/
    147. deepin_terminal/~/.config/deepin/deepin-terminal/
    148. deepin_terminal/~/.config/deepin/deepin-terminal/config.conf
    149. desktop/
    150. desktop/~/
    151. desktop/~/.cache/
    152. desktop/~/.cache/deepin/
    153. desktop/~/.cache/deepin/dde-desktop/
    154. desktop/~/.cache/deepin/dde-desktop/dde-desktop.log
    155. devices.md
    156. dmesg
    157. dock/
    158. dock/~/
    159. dock/~/.cache/
    160. dock/~/.cache/deepin/
    161. dock/~/.cache/deepin/dde-dock/
    162. dock/~/.cache/deepin/dde-dock/dde-dock.log
    163. drivers.md
    164. fonts
    165. gsettings.md
    166. launcher/
    167. launcher/~/
    168. launcher/~/.cache/
    169. launcher/~/.cache/deepin/
    170. launcher/~/.cache/deepin/dde-launcher/
    171. launcher/~/.cache/deepin/dde-launcher/dde-launcher.log
    172. login/
    173. login/var/
    174. login/var/log/
    175. login/var/log/lightdm/
    176. login/var/log/lightdm/seat0-greeter.log.old
    177. login/var/log/lightdm/x-0.log
    178. login/var/log/lightdm/seat0-greeter.log
    179. login/var/log/lightdm/lightdm.log.old
    180. login/var/log/lightdm/x-0.log.old
    181. login/var/log/lightdm/lightdm.log
    182. login/var/log/Xorg.0.log.old
    183. login/var/log/Xorg.0.log
    184. login/~/
    185. login/~/.xsession-errors
    186. login/etc/
    187. login/etc/lightdm/
    188. login/etc/lightdm/lightdm.conf
    189. network/
    190. network/~/
    191. network/~/.config/
    192. network/~/.config/deepin/
    193. network/~/.config/deepin/network.json
    194. packages.md
    195. pkglog/
    196. pkglog/var/
    197. pkglog/var/log/
    198. pkglog/var/log/apt/
    199. pkglog/var/log/apt/history.log
    200. pkglog/var/log/apt/term.log
    201. services.md
    202. sysinfo.md
    203. syslog
    Copy the Code


    Reply View the author
    186******51
    deepin
    2018-02-26 22:02
    #7
    Reply View the author
    aida
    deepin
    2018-02-27 00:30
    #8
    How about with earphone?
    Please attach the result here when you execute
    1. pacmd list-cards
    Copy the Code
    and
    1. pacmd list-sinks
    Copy the Code


    Thanks.
    Reply View the author
    eidarousdev
    deepin
    2018-02-27 03:14
    #9
    Edited by eidarousdev at 2018-2-26 19:17
    https://bbs.deepin.org/post/153518
    How about with earphone?
    Please attach the result here when you execute and

    @aida
    No sound at all even in the mic/earphone
    Here:
    1. user@PC:~$ pacmd list-cards
    2. 0 card(s) available.
    3. user@PC:~$ pacmd list-sinks
    4. 1 sink(s) available.
    5.   * index: 0
    6.         name:
    7.         driver:
    8.         flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
    9.         state: SUSPENDED
    10.         suspend cause: IDLE
    11.         priority: 1000
    12.         volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
    13.                 balance 0.00
    14.         base volume: 65536 / 100% / 0.00 dB
    15.         volume steps: 65537
    16.         muted: no
    17.         current latency: 0.00 ms
    18.         max request: 344 KiB
    19.         max rewind: 344 KiB
    20.         monitor source: 0
    21.         sample spec: s16le 2ch 44100Hz
    22.         channel map: front-left,front-right
    23.                      Stereo
    24.         used by: 0
    25.         linked by: 0
    26.         configured latency: 0.00 ms; range is 0.50 .. 2000.00 ms
    27.         module: 10
    28.         properties:
    29.                 device.description = "Dummy Output"
    30.                 device.class = "abstract"
    31.                 device.icon_name = "audio-card"
    Copy the Code

    Reply View the author
    eidarousdev
    deepin
    2018-02-27 11:36
    #10
    Never mind. I gave up, uninstalled it and switched back to Windows 10
    Reply View the author
    aida
    deepin
    2018-02-27 18:20
    #11
    https://bbs.deepin.org/post/153518
    Edited by eidarousdev at 2018-2-26 19:17

    https://bbs.deepin.org/user/33250   Please look at it.
    Reply View the author
    aida
    deepin
    2018-02-27 18:21
    #12
    https://bbs.deepin.org/post/153518
    Never mind. I gave up, uninstalled it and switched back to Windows 10

    Sorry for the late response. We need time to figure out the issue.
    Hope you will come back to deepin soon.
    Reply View the author
    yanbowen
    deepin
    2018-02-27 18:40
    #13
    https://bbs.deepin.org/post/153518
    Edited by eidarousdev at 2018-2-26 00:32

    Please upload the generated archive file, thanks!
    Reply View the author
    niko-fischer
    deepin
    2018-03-01 14:35
    #14
    For everyone that nevertheless has that problem, It's pretty simple to solve, just follow this steps:

    • 1. Click on: Launcher => System => Control Center

    • 2. On Navigation Menu, click on: Sound => Advanced

    • 3. On "Output" dialog box, select what properly meet your needs, among: "Speakers", "Headphones" or "HDMI / DisplayPort".

    Reply View the author