[problem help] 得力M2500D打印机打印不了
Tofloor
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deepin
2024-02-18 11:02
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打印机的固件版本是最新,驱动也是在得力官网下的最新版适配uos与兆芯处理器的,故障排查无一常一切正常,一打印就报错

按提示指令在终端执行后,信息如下

E[18/Feb/2024:08:43:42 +0800] [Job 4] Job stopped due to filtererrors; please consult the /var/log/cups/error_log file for details.

D[18/Feb/2024:08:43:42 +0800] [Job 4] The following messages wererecorded from 08时43分34秒to08时43分42秒

D[18/Feb/2024:08:43:42 +0800] [Job 4] Applying default options...

D[18/Feb/2024:08:43:42 +0800] [Job 4] Adding start banner page "none".

D[18/Feb/2024:08:43:42 +0800] [Job 4] Adding end banner page "none".

D[18/Feb/2024:08:43:42 +0800] [Job 4] File of typeapplication/vnd.cups-pdf-banner queued by "xiao".

D[18/Feb/2024:08:43:42 +0800] [Job 4] hold_until=0

D[18/Feb/2024:08:43:42 +0800] [Job 4] Queued on "Deli-M2500D"by "xiao".

D[18/Feb/2024:08:43:42 +0800] [Job 4] time-at-processing=1708217014

D[18/Feb/2024:08:43:42 +0800] [Job 4] 5 filters for job:

D[18/Feb/2024:08:43:42 +0800] [Job 4] bannertopdf(application/vnd.cups-pdf-banner to application/pdf, cost 32)

D[18/Feb/2024:08:43:42 +0800] [Job 4] pdftopdf (application/pdf toapplication/vnd.cups-pdf, cost 66)

D[18/Feb/2024:08:43:42 +0800] [Job 4] delia111raster(application/vnd.cups-pdf to application/vnd.cups-delia111raster,cost 99)

D[18/Feb/2024:08:43:42 +0800] [Job 4] -(application/vnd.cups-delia111raster toprinter/Deli-M2500D/image/pwg-raster, cost 0)

D[18/Feb/2024:08:43:42 +0800] [Job 4] -(printer/Deli-M2500D/image/pwg-raster to printer/Deli-M2500D, cost 0)

D[18/Feb/2024:08:43:42 +0800] [Job 4] job-sheets=none,none

D[18/Feb/2024:08:43:42 +0800] [Job 4] argv[0]="Deli-M2500D"

D[18/Feb/2024:08:43:42 +0800] [Job 4] argv[1]="4"

D[18/Feb/2024:08:43:42 +0800] [Job 4] argv[2]="xiao"

D[18/Feb/2024:08:43:42 +0800] [Job 4] argv[3]="Test page"

D[18/Feb/2024:08:43:42 +0800] [Job 4] argv[4]="1"

D[18/Feb/2024:08:43:42 +0800] [Job 4]argv[5]="job-uuid=urn:uuid:883c642a-e19e-30aa-64f2-2aa501bce9d6job-originating-host-name=localhost date-time-at-creation=date-time-at-processing= time-at-creation=1708217014time-at-processing=1708217014"

D[18/Feb/2024:08:43:42 +0800] [Job 4]argv[6]="/var/spool/cups/d00004-001"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[0]="CUPS_CACHEDIR=/var/cache/cups"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[1]="CUPS_DATADIR=/usr/share/cups"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[2]="CUPS_DOCROOT=/usr/share/cups/doc-root"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[3]="CUPS_REQUESTROOT=/var/spool/cups"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[4]="CUPS_SERVERBIN=/usr/lib/cups"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[5]="CUPS_SERVERROOT=/etc/cups"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[6]="CUPS_STATEDIR=/run/cups"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[7]="HOME=/var/spool/cups/tmp"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[8]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[9]="SERVER_ADMIN=root@xiao-PC"

D[18/Feb/2024:08:43:42 +0800] [Job 4] envp[10]="SOFTWARE=CUPS/2.4.2"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[11]="TMPDIR=/var/spool/cups/tmp"

D[18/Feb/2024:08:43:42 +0800] [Job 4] envp[12]="USER=root"

D[18/Feb/2024:08:43:42 +0800] [Job 4] envp[13]="CUPS_MAX_MESSAGE=2047"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[14]="CUPS_SERVER=/run/cups/cups.sock"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[15]="CUPS_ENCRYPTION=IfRequested"

D[18/Feb/2024:08:43:42 +0800] [Job 4] envp[16]="IPP_PORT=631"

D[18/Feb/2024:08:43:42 +0800] [Job 4] envp[17]="CHARSET=utf-8"

D[18/Feb/2024:08:43:42 +0800] [Job 4] envp[18]="LANG=zh_CN.UTF-8"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[19]="PPD=/etc/cups/ppd/Deli-M2500D.ppd"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[20]="CONTENT_TYPE=application/vnd.cups-pdf-banner"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[21]="DEVICE_URI=usb://Deli/M2500D?serial=L27204O0RX&interface=1"

D[18/Feb/2024:08:43:42 +0800] [Job 4] envp[22]="PRINTER_INFO=DeliM2500D"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[23]="PRINTER_LOCATION=Direct-attached Device"

D[18/Feb/2024:08:43:42 +0800] [Job 4] envp[24]="PRINTER=Deli-M2500D"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[25]="PRINTER_STATE_REASONS=none"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[26]="CUPS_FILETYPE=document"

D[18/Feb/2024:08:43:42 +0800] [Job 4]envp[27]="FINAL_CONTENT_TYPE=image/pwg-raster"

D[18/Feb/2024:08:43:42 +0800] [Job 4] envp[28]="AUTH_I****"

D[18/Feb/2024:08:43:42 +0800] [Job 4] Started filter/usr/lib/cups/filter/bannertopdf (PID 5803)

D[18/Feb/2024:08:43:42 +0800] [Job 4] Started filter/usr/lib/cups/filter/pdftopdf (PID 5804)

D[18/Feb/2024:08:43:42 +0800] [Job 4] Started filter/usr/lib/cups/filter/delia111raster (PID 5805)

D[18/Feb/2024:08:43:42 +0800] [Job 4] Started backend/usr/lib/cups/backend/usb (PID 5806)

D[18/Feb/2024:08:43:42 +0800] [Job 4] Deli-M2500D: error while loadingshared libraries: libtiff.so.5: cannot open shared object file: Nosuch file or directory

D[18/Feb/2024:08:43:42 +0800] [Job 4] PID 5805(/usr/lib/cups/filter/delia111raster) stopped with status 127 (Filetoo large)

D[18/Feb/2024:08:43:42 +0800] [Job 4] Hint: Try setting the LogLevelto "debug" to find out more.

D[18/Feb/2024:08:43:42 +0800] [Job 4] Loading USB quirks from"/usr/share/cups/usb".

D[18/Feb/2024:08:43:42 +0800] [Job 4] Loaded 118 quirks.

D[18/Feb/2024:08:43:42 +0800] [Job 4] Printing on printer with URI:usb://Deli/M2500D?serial=L27204O0RX&interface=1

D[18/Feb/2024:08:43:42 +0800] [Job 4] pdftopdf: Last filter determinedby the PPD: -; FINAL_CONTENT_TYPE: image/pwg-raster => pdftopdfwill log pages in page_log.

D[18/Feb/2024:08:43:42 +0800] [Job 4] PDF template file doesn't haveform. It's okay.

D[18/Feb/2024:08:43:42 +0800] [Job 4] PID 5803(/usr/lib/cups/filter/bannertopdf) exited with no errors.

D[18/Feb/2024:08:43:42 +0800] [Job 4] PDF interactive form andannotation flattening done via QPDF

D[18/Feb/2024:08:43:42 +0800] [Job 4] pdftopdf: "print-scaling"IPP attribute: auto

D[18/Feb/2024:08:43:42 +0800] [Job 4] pdftopdf: Print scaling mode: Donot scale, center, crop if needed

D[18/Feb/2024:08:43:42 +0800] [Job 4] After Cropping: 595.000000842.000000 595.000000 842.000000

D[18/Feb/2024:08:43:42 +0800] [Job 4] PAGE: 1 1

D[18/Feb/2024:08:43:42 +0800] [Job 4] PID 5804(/usr/lib/cups/filter/pdftopdf) did not catch or ignore signal 13.

D[18/Feb/2024:08:43:42 +0800] [Job 4] libusb_get_device_list=14

D[18/Feb/2024:08:43:42 +0800] [Job 4] STATE: +connecting-to-device

D[18/Feb/2024:08:43:42 +0800] [Job 4] STATE: -connecting-to-device

D[18/Feb/2024:08:43:42 +0800] [Job 4] iSerialNumber="L27204O0RX"

D[18/Feb/2024:08:43:42 +0800] [Job 4] Printer found with device ID:MFG:Deli;CMD:PCL 6 Emulation, NPAP,PJL;MDL:M2500D;CLS:PRINTER;DES:M2500D;CID:Deli M2500D; Device URI:usb://Deli/M2500D?serial=L27204O0RX&interface=1

D[18/Feb/2024:08:43:42 +0800] [Job 4] Device protocol: 2

D[18/Feb/2024:08:43:42 +0800] [Job 4] 正在向打印机发送数据。

D[18/Feb/2024:08:43:42 +0800] [Job 4] Sent 0 bytes...

D[18/Feb/2024:08:43:42 +0800] [Job 4] Waiting for read thread toexit...

D[18/Feb/2024:08:43:42 +0800] [Job 4] Read thread still active,aborting the pending read...

D[18/Feb/2024:08:43:42 +0800] [Job 4] PID 5806(/usr/lib/cups/backend/usb) exited with no errors.

D[18/Feb/2024:08:43:42 +0800] [Job 4] End of messages

D[18/Feb/2024:08:43:42 +0800] [Job 4] printer-state=3(idle)

D[18/Feb/2024:08:43:42 +0800] [Job 4]printer-state-message="正在向打印机发送数据。"

D[18/Feb/2024:08:43:42 +0800] [Job 4] printer-state-reasons=none

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babyfengfjx
Super Moderator
CQA
2024-02-18 11:08
#1

兆芯的?用的UOS系统?deepin目前还没有提供兆芯的镜像呢。

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deepin
2024-02-18 11:33
#2
babyfengfjx

兆芯的?用的UOS系统?deepin目前还没有提供兆芯的镜像呢。

deepin v23beat3的, 可以正常装上,能正常使用,就是打印不了

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deepin
2024-02-18 11:33
#3
babyfengfjx

兆芯的?用的UOS系统?deepin目前还没有提供兆芯的镜像呢。

对,是兆芯的

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limessi
deepin
2024-02-18 13:38
#4

日志上说:

D[18/Feb/2024:08:43:42 +0800] [Job 4] Deli-M2500D: error while loadingshared libraries: libtiff.so.5: cannot open shared object file: Nosuch file or directory

D[18/Feb/2024:08:43:42 +0800] [Job 4] PID 5805(/usr/lib/cups/filter/delia111raster) stopped with status 127 (Filetoo large)

看起来像缺少libtiff.so.5这个共享库,试试安装一下libtiff5这个包:

sudo apt install libtiff5
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jjcui8595
deepin
2024-02-18 14:32
#5

建议:

1.从得力官网下载相应驱动

https://www.nbdeli.com/products/productinfo/19850.html(该页面只提示适用UOS,未提兆芯)

2.向得力官方客服咨询驱动安装问题

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deepin
2024-02-19 10:07
#6
limessi

日志上说:

D[18/Feb/2024:08:43:42 +0800] [Job 4] Deli-M2500D: error while loadingshared libraries: libtiff.so.5: cannot open shared object file: Nosuch file or directory

D[18/Feb/2024:08:43:42 +0800] [Job 4] PID 5805(/usr/lib/cups/filter/delia111raster) stopped with status 127 (Filetoo large)

看起来像缺少libtiff.so.5这个共享库,试试安装一下libtiff5这个包:

sudo apt install libtiff5

说没有安装包,我在网上找了下也不知道哪个deepin能用,下了一个点击运行,说格式不对
image.png

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