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    • no printer on 15.5 SOLVED
    Community Discussion 1306 views · 8 replies ·
    Tofloor
    poster avatar
    jarp53
    deepin
    2017-12-22 19:24
    Author
    Edited by jarp53 at 2018-1-1 15:39

    i have not been able to get my printer working , both my printer and my scanner have work in all the earlier version of deepin, but  all i get now from from the trouble shooter page is : ' no pages found ' ; i have search but no luck ; is a brother printer and it is known for brother to put the drivers in the wrong place , at least for the scanner "  https://sites.google.com/site/easylinuxtipsproject/15 " ; so i'm wondering if the library files for the printer change in 15.5 , so i need to make sure in which directory my printer and scanner drivers should be , if some one can help i would be very greatfull , i know is not easy because even the folks at " deepin user feedback " did not even answer ; please note i have install this drivers many times they have work i deepin , ubuntu , and mint .
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    jingle
    deepin
    2017-12-22 19:51
    #1
    brother printer type is ？
    Reply View the author
    jarp53
    deepin
    2017-12-22 22:02
    #2
    MFC-5890CN
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    rdlg
    deepin
    2017-12-22 23:03
    #3
    which driver are you used? or where i can download it
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    jarp53
    deepin
    2017-12-22 23:09
    #4
    http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfc5890cn_all&os=128
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    rdlg
    deepin
    2017-12-23 00:03
    #5
    can't reproduce in my environment, have you installed both LPR printer driver and CUPSwrapper printer driver?
    maybe we need more info to figure out what's going on.
    cups log file is "/var/log/cups/error_log", you can also change the line to "LogLevel debug2" in file  "/etc/cups/cupsd.conf" to get complete info.
    then run 'sudo systemctl restart cups.service', print some file, and post log file here
    Reply View the author
    jarp53
    deepin
    2017-12-23 21:46
    #6
    [22/Dec/2017:23:34:26 -0600] [Client 12] Content-Length: 127
    D [22/Dec/2017:23:34:26 -0600] [Client 12] cupsdSendHeader: code=200, type="application/ipp", auth_type=0
    D [22/Dec/2017:23:34:26 -0600] [Client 12] con->http=0x55f552281db0
    D [22/Dec/2017:23:34:26 -0600] [Client 12] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=127, response=0x55f55223a9f0(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [22/Dec/2017:23:34:26 -0600] [Client 12] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [22/Dec/2017:23:34:26 -0600] [Client 12] bytes=0, http_state=0, data_remaining=127
    D [22/Dec/2017:23:34:26 -0600] [Client 12] Flushing write buffer.
    D [22/Dec/2017:23:34:26 -0600] [Client 12] New state is HTTP_STATE_WAITING
    D [22/Dec/2017:23:34:26 -0600] [Client 12] Waiting for request.
    D [22/Dec/2017:23:34:26 -0600] cupsdSetBusyState: newbusy="Not busy", busy="Active clients"
    D [22/Dec/2017:23:34:26 -0600] [Client 12] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
    D [22/Dec/2017:23:34:26 -0600] [Client 12] Closing connection.
    D [22/Dec/2017:23:34:26 -0600] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"
    I [22/Dec/2017:23:34:27 -0600] Expiring subscriptions...
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Server address is "/run/cups/cups.sock".
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Accepted from localhost (Domain)
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Waiting for request.
    I [22/Dec/2017:23:35:26 -0600] Expiring subscriptions...
    D [22/Dec/2017:23:35:26 -0600] Report: clients=1
    D [22/Dec/2017:23:35:26 -0600] Report: jobs=18
    D [22/Dec/2017:23:35:26 -0600] Report: jobs-active=1
    D [22/Dec/2017:23:35:26 -0600] Report: printers=1
    D [22/Dec/2017:23:35:26 -0600] Report: stringpool-string-count=865
    D [22/Dec/2017:23:35:26 -0600] Report: stringpool-alloc-bytes=8400
    D [22/Dec/2017:23:35:26 -0600] Report: stringpool-total-bytes=16008
    D [22/Dec/2017:23:35:26 -0600] [Client 13] POST / HTTP/1.1
    D [22/Dec/2017:23:35:26 -0600] cupsdSetBusyState: newbusy="Active clients", busy="Not busy"
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Read: status=200, state=6
    D [22/Dec/2017:23:35:26 -0600] [Client 13] No authentication data provided.
    D [22/Dec/2017:23:35:26 -0600] [Client 13] 2.0 Get-Notifications 26
    D [22/Dec/2017:23:35:26 -0600] Get-Notifications /
    D [22/Dec/2017:23:35:26 -0600] cupsdIsAuthorized: requesting-user-name="jr"
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Returning IPP successful-ok for Get-Notifications (/) from localhost
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Content-Length: 127
    D [22/Dec/2017:23:35:26 -0600] [Client 13] cupsdSendHeader: code=200, type="application/ipp", auth_type=0
    D [22/Dec/2017:23:35:26 -0600] [Client 13] con->http=0x55f552281db0
    D [22/Dec/2017:23:35:26 -0600] [Client 13] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=127, response=0x55f55223a9f0(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [22/Dec/2017:23:35:26 -0600] [Client 13] bytes=0, http_state=0, data_remaining=127
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Flushing write buffer.
    i had to use the terminal to open the file ; and the terminal gave this output
    [22/Dec/2017:23:34:26 -0600] [Client 12] Content-Length: 127
    D [22/Dec/2017:23:34:26 -0600] [Client 12] cupsdSendHeader: code=200, type="application/ipp", auth_type=0
    D [22/Dec/2017:23:34:26 -0600] [Client 12] con->http=0x55f552281db0
    D [22/Dec/2017:23:34:26 -0600] [Client 12] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=127, response=0x55f55223a9f0(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [22/Dec/2017:23:34:26 -0600] [Client 12] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [22/Dec/2017:23:34:26 -0600] [Client 12] bytes=0, http_state=0, data_remaining=127
    D [22/Dec/2017:23:34:26 -0600] [Client 12] Flushing write buffer.
    D [22/Dec/2017:23:34:26 -0600] [Client 12] New state is HTTP_STATE_WAITING
    D [22/Dec/2017:23:34:26 -0600] [Client 12] Waiting for request.
    D [22/Dec/2017:23:34:26 -0600] cupsdSetBusyState: newbusy="Not busy", busy="Active clients"
    D [22/Dec/2017:23:34:26 -0600] [Client 12] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
    D [22/Dec/2017:23:34:26 -0600] [Client 12] Closing connection.
    D [22/Dec/2017:23:34:26 -0600] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"
    I [22/Dec/2017:23:34:27 -0600] Expiring subscriptions...
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Server address is "/run/cups/cups.sock".
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Accepted from localhost (Domain)
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Waiting for request.
    I [22/Dec/2017:23:35:26 -0600] Expiring subscriptions...
    D [22/Dec/2017:23:35:26 -0600] Report: clients=1
    D [22/Dec/2017:23:35:26 -0600] Report: jobs=18
    D [22/Dec/2017:23:35:26 -0600] Report: jobs-active=1
    D [22/Dec/2017:23:35:26 -0600] Report: printers=1
    D [22/Dec/2017:23:35:26 -0600] Report: stringpool-string-count=865
    D [22/Dec/2017:23:35:26 -0600] Report: stringpool-alloc-bytes=8400
    D [22/Dec/2017:23:35:26 -0600] Report: stringpool-total-bytes=16008
    D [22/Dec/2017:23:35:26 -0600] [Client 13] POST / HTTP/1.1
    D [22/Dec/2017:23:35:26 -0600] cupsdSetBusyState: newbusy="Active clients", busy="Not busy"
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Read: status=200, state=6
    D [22/Dec/2017:23:35:26 -0600] [Client 13] No authentication data provided.
    D [22/Dec/2017:23:35:26 -0600] [Client 13] 2.0 Get-Notifications 26
    D [22/Dec/2017:23:35:26 -0600] Get-Notifications /
    D [22/Dec/2017:23:35:26 -0600] cupsdIsAuthorized: requesting-user-name="jr"
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Returning IPP successful-ok for Get-Notifications (/) from localhost
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Content-Length: 127
    D [22/Dec/2017:23:35:26 -0600] [Client 13] cupsdSendHeader: code=200, type="application/ipp", auth_type=0
    D [22/Dec/2017:23:35:26 -0600] [Client 13] con->http=0x55f552281db0
    D [22/Dec/2017:23:35:26 -0600] [Client 13] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=127, response=0x55f55223a9f0(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [22/Dec/2017:23:35:26 -0600] [Client 13] bytes=0, http_state=0, data_remaining=127
    D [22/Dec/2017:23:35:26 -0600] [Client 13] Flushing write buffer.

    i had to open  the file with the terminal , and it gave this errors

    jr@jr-PC:/var/log/cups$ sudo xdg-open error_log

    ** (gedit:2547): WARNING **: Error retrieving accessibility bus address: org.freedesktop.DBus.Error.ServiceUnknown: The name org.a11y.Bus was not provided by any .service files

    (gedit:2547): Gtk-WARNING **: Theme parsing error: gtk.css:3601:22: 'none' is not a valid color name

    (gedit:2547): Gtk-WARNING **: Allocating size to GtkOverlay 0x5609af6e2860 without calling gtk_widget_get_preferred_width/height(). How does the code know the size to allocate?
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    jarp53
    deepin
    2017-12-24 14:30
    #7
    i was told by trouble shoot page to run a command .

    jr@jr-PC:~$ su -
    Password:
    su: Authentication failure
    jr@jr-PC:~$ sudo su
    [sudo] password for jr:
    root@jr-PC:/home/jr# su -c 'journalctl -u cups.service --since="None" --until="2017-12-23 16:27:18"' > troubleshoot-logs.txt
    Failed to parse timestamp: None
    root@jr-PC:/home/jr#

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    jarp53
    deepin
    2018-01-01 23:41
    #8
    I found this :
    http://installion.co.uk/ubuntu/vivid/universe/a/a2ps/install/index.html

    now i have a printer
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