Cannot Print - Printer May Not Be Connected- Community

Cannot Print - Printer May Not Be Connected

Community Discussion 984 views · 3 replies ·

daveyp1

deepin

2016-04-04 08:27

Author

Hi.
I recently installed Deepin15.1, and am really enjoying the OS
The only issue I have is that I cannot print Wirelessly to my HP Envy 5540 Printer.

I have checked via HP Web Site that appropriate hplip drivers are installed
The printer is active, and recognised on my PC.
It will allow me to set up a print job, however once jobs enter the print queue the do not print and the message:
'Processing - Not Connected'
appears aginst each print job.
All other devices on my network are able to print normally from the printer
The UFW firewall is set to allow the printer IP address
Previously, it has worked flawlessly on other Ubuntu and Debian systems.

Many thanks for any guidance and suggestions

Reply Like 0 Favorite View the author

All Replies

dance707

deepin

2016-04-04 17:42

Edited by dance707 at 2016-4-3 18:54

Hi, Welcome to the Deepin Forum The current version of Deepin 15.1.1 Normally Hp printers are easy to add and configure. The default print settings after install Deepin is the DeepinCoudPrinter a app to connect to a windows printer network. You did not indicate what type of network you have. If your using a Windows network printer , Then click DeepinCouldPrinter in your applications and hit f1 key for the online help Manual. If your not using a Windows solution then in your Print Settings application click add printer. Click the word Network Printer and it should auto detect your printer. Select your printer in the drop down list and under connection select HP (HPLIP), then it will search for drivers. Click apply and ask test page Then at this point need to change your printer to Default printer instead of DeepinCloudPrinter.

Reply Like 0 View the author

daveyp1

deepin

2016-04-05 10:29