System crash randomly- Community

System crash randomly

Community Discussion 1.4w views · 60 replies ·

herearii

deepin

2016-02-14 13:59

Author

Hi,

I've a got the problem that Deepin crash randomly on my packardbell easynote. The only solution for me is to turn off manually my computer. If someone can help me, I don't want to return on windows anymore since I'v installed Deepin.

Here's the configuration:
ENLG71BM-P096

Deepin : 15.1
System: 64 bit
Processor: Intel Pentium quad core processor N3540 (up to 2.66 Ghz)
Intel HD Graphics
4 GB DD3 L Memory

Regards.

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dance707

deepin

2016-02-20 18:33

#21

https://bbs.deepin.org/post/30724
Hi everyone,

First of all, thank your all for your help.

In your applications you can click on Driver Manager
It will show if there is any proprietary microcode firmware drivers that you can enable
But that probable will not fix random crash problem.

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herearii

deepin

2016-02-20 21:05

#22

In your applications you can click on Driver Manager
It will show if there is any proprietary microcode firmware drivers that you can enable
But that probable will not fix random crash problem.

You are right Dance707,
My Deepin crash randomly as aspected...

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dance707

deepin

2016-02-20 21:23

#23

Edited by dance707 at 2016-2-19 22:26

https://bbs.deepin.org/post/30724
You are right Dance707,
My Deepin crash randomly as aspected...

here is a link for packardbell on bios/firmware Keep in mind a failed bios update can permanently can cause computer not to work at all.
I think this is your model from what you listed in post.

http://www.packardbell.com/pb/en/GB/content/download

I see the link is not going to right location but you can navigate from Notebook to EasyNote and to EN LG71BM
and then to BIOS/Firmware

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dance707

deepin

2016-02-20 21:37

#24

https://bbs.deepin.org/post/30724
You are right Dance707,
My Deepin crash randomly as aspected...

It does not look to me like the BIOS updates addressed anything that important.
It best not do change unless you really now what your doing !

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herearii

deepin

2016-02-20 23:28

#25

Thank you for your help Dance707.

I've updated my BIOS Dance707 but the problem persists. :/

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dance707

deepin

2016-02-21 00:01

#26

https://bbs.deepin.org/post/30724
Thank you for your help Dance707.

I've updated my BIOS Dance707 but the problem persists. :/

At the moment the only other thing I would check system resources.
You can click System Monitor in your applications and then click resources
Then you can monitor cpu history and memory history
To check if there is something abdnormal

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herearii

deepin

2016-02-21 00:56

#27

I've checked the CPU history and the Memory History by opening the System Monitor and the system crash when the CPU was around at 20% and the Memory too.

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dance707

deepin

2016-02-21 01:23

#28

https://bbs.deepin.org/post/30724
I've checked the CPU history and the Memory History by opening the System Monitor and the system cra ...

Okay so no real indication there. You could look at Processes to see if something abnormal at idle time.
The good news is that if it crashed at 20% is was not due to insufficient hardware.
and what is cpu usage at idle time ?

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tristar

deepin

2016-02-21 01:49

#29

Edited by tristar at 2016-2-20 11:27

Test your hardware with http://www.stresslinux.org or some other live cd. If nothing comes up, then you know, something is wrong with your copy of deepin.

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herearii

deepin

2016-02-21 14:43

#30

what is cpu usage at idle time ?

Dance707, the CPU is normal at idle time, no spikes appear.

If nothing comes up, then you know, something is wrong with your copy of deepin.

I've installed the Fedora version to see if it's my version of deepin creates this problem, and the result is the same. Very strange. Maybe because I've installed the x64 version. I try to download the x86 version of Deepin to test it.

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dance707

deepin

2016-02-21 15:03

#31

https://bbs.deepin.org/post/30724
Dance707, the CPU is normal at idle time, no spikes appear.

Hmm same problem with a completely different version of Linux,.
Trying Deepin 32bit is a good idea let us know how it works

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dance707

deepin

2016-02-21 15:59

#32

https://bbs.deepin.org/post/30724
Dance707, the CPU is normal at idle time, no spikes appear.

Also are you using a swap partition ?

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tristar

deepin

2016-02-21 23:56

#33

https://bbs.deepin.org/post/30724
Hmm same problem with a completely different version of Linux,.
Trying Deepin 32bit is a good idea ...

It is possible to be hardware problem.

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dance707

deepin

2016-02-22 00:08

#34

https://bbs.deepin.org/post/30724
It is possible to be hardware problem.

Yes that is possible, and beware of trying Linux Mint. Iso's hacked yesterday

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herearii

deepin

2016-02-23 18:19

#35

Also are you using a swap partition ?

Copy the Code

Hi Dance707,

Yes, I'm using a swap partition.

Trying Deepin 32bit is a good idea let us know how it works

I've installed the 32bit version of Deepin and the problem is the same. The system crash randomly...

{:4_115:}

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dance707

deepin

2016-02-23 18:31

#36

Edited by dance707 at 2016-2-22 20:27

https://bbs.deepin.org/post/30724
Hi Dance707,

Yes, I'm using a swap partition.

Well I think you have tried a lot of things. and same problem on 2 completely different versions of Linux.
And also the 32bit version. This all points to problems with your Easynote It is beyond the scope of this forum to get in to how to diagnose and repair your computer. But two common things to check are memory and disk.

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herearii

deepin

2016-02-26 19:40

#37

Hi Dance707,

I don't try to test my memory and disk but I've installed an other version of linux: linuxmint xfce Rebecca and there's no freeze. Very strange.{:4_87:}

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dance707

deepin

2016-02-26 20:02

#38

https://bbs.deepin.org/post/30724
Hi Dance707,

I don't try to test my memory and disk but I've installed an other version of linux: l ...

Xfce is much lighter than Fedora's Gnome or Deepin's Gnome based DDE But we have users in this forum that run Deepin 15.1 with no problem in notebooks.
So that is very strange. Did you get a response back from Deepin User Feedback ?

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herearii

deepin

2016-02-27 00:59

#39

Did you get a response back from Deepin User Feedback ?

No. Some users have suggested to me to test my memory or my CPU. That's all.

But I'm agree with you: it's very very strange. Maybe something doesn't work with a firmware, especially with my CPU. The problem is that when I try to update my CPU's firmware with Deepin, I've got a message error (404). I suppose that the firmware is not available on the Deepin server.

The style of xfce is so old compared to Deepin, it's just a torture for my eyes and my brain...

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dance707

deepin

2016-02-27 01:22

#40

https://bbs.deepin.org/post/30724
No. Some users have suggested to me to test my memory or my CPU. That's all.

But I'm agree with ...

Earlier today the Servers were busy with large update. But you already posted a screen shot of your cpu intel-microcode firmware update as being done. What method are you using now to try to update firmware ?
My thought is that the your Easynote either has some problems and it does not show up yet in xfce or your Easynote does not like the other display managers

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